How AI commerce threatens eBay, Amazon
Agentic AI shopping robots pose a significant threat to traditional retail marketplaces like Amazon and eBay by enabling fully autonomous transactions without human involvement. eBay has updated its user agreement to block unauthorized agentic commerce tools, while concurrently developing its own in-house AI capabilities. Amazon has sued Perplexity AI for unauthorized access and is promoting its own AI shopping assistant, Rufus, highlighting a tension between controlling AI agents and embracing their potential benefits for customer experience.
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