Progressive names new leaders for Personal Lines and CRM
Progressive (NYSE: PGR) announced leadership changes, including the planned retirement of Personal Lines President Pat Callahan in January 2027. Lori Niederst will transition to the newly created role of Chief Personal Lines Officer, overseeing Personal Lines and CRM operations, while Heather Day will become the CRM President in July. The company emphasizes a smooth transition due to its focus on employee growth and internal talent development.
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