Southwest CEO: Response to company overhaul 'overwhelmingly positive'
Southwest Airlines leadership, including CEO Bob Jordan and CFO Andrew Watterson, claim customer response to their recent overhaul, which includes assigned seating and baggage fees, has been "overwhelmingly positive." This confidence was expressed during an investor call discussing Q4 and 2025 financial results, despite mixed online sentiment. The airline sees these changes as essential for future revenue growth and meeting customer demands, aiming to attract premium customers.
https://www.chron.com/culture/article/southwest-airlines-changes-21322045.php